Conquering the Indian market, Vietjet wins “Excellence in Aviation Services & Customer Experience” Award
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| Vietjet has won the “Excellence in Aviation Services & Customer Experience” award at the ET Leadership Excellence Awards 2025 |
The award recognizes industry-leading businesses with outstanding business performance, marked achievements in service development and innovation, and a positive impact on their sector and community. Vietjet is the only foreign airline to be honored this year, alongside many leading Indian brands, in the event organized by the Times of India Group.
Since launching its first direct flight to India in 2019, Vietjet has continuously expanded its operations, serving more than 1.8 million passengers in the market. The airline now operates 10 direct routes linking Hanoi, Ho Chi Minh City, and Da Nang with India’s major cities including New Delhi, Mumbai, Ahmedabad, Kochi, Hyderabad, and Bengaluru, offering 88 flights per week.
Vietjet wins over Indian travelers with 4 flexible fare classes, major promotional campaigns, and tailored inflight experiences, including vegetarian and Halal meal options, onboard yoga sessions, and celebrations of Indian festivals such as Diwali and Holi. The airline has also accelerated its digital transformation with multi-platform booking (website, app, OTA), PayU e-wallet payment, the SkyJoy membership program, and AI Amy assistant to optimize customer experience. Beyond aviation services, Vietjet actively fosters startup and innovation communities through initiatives like the Startup Flight, promotes cultural exchanges, and remains committed to green operations – including the use of sustainable aviation fuel (SAF) to protect the environment and meet the growing travel demand of passengers.
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| The airline now operates 10 direct routes linking Hanoi, Ho Chi Minh City, and Da Nang with India’s major cities |
Vietjet continues to expand its international flight network, strengthening connectivity between Vietnam, India, and the world, thereby opening more opportunities for travel and tourism. With a vision to become a leading international aviation group, Vietjet brings flying opportunities to everyone while creating meaningful values for communities in Vietnam’s new era of development and contributing to India’s prosperity.
| About Vietjet: The new-age carrier Vietjet has not only revolutionized the aviation industry in Vietnam but also been a pioneering airline across the region and around the world. With a focus on cost management ability, effective operations, and performance, applying the latest technology to all activities and leading the trend, Vietjet offers flying opportunities with cost-saving and flexible fares as well as diversified services to meet customers’ demands. Vietjet is a fully-fledged member of International Air Transport Association (IATA) with the IATA Operational Safety Audit (IOSA) certificate. As Vietnam’s largest private carrier, the airline has been awarded the highest ranking for safety with 7 stars by the world’s only safety and product rating website airlineratings.com and listed as one of the world's 50 best airlines for healthy financing and operations by Airfinance Journal in many consecutive years. The airline has also been named as Best Low-Cost Carrier by renowned organizations such as Skytrax, CAPA, Airline Ratings, and many others. |
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